HelloOneBahrain LogoHelloOneBahrain

Privacy Policy

Last updated: 12/6/2025

Welcome to Hello One Bahrain ("we", "our", or "us").

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from helloonebahrain.com, owned and operated by Zoom Consultancy, a company under the Zoom Group of Companies in the Kingdom of Bahrain.

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Account details (login email/password — encrypted)
  • Payment information (processed securely through approved payment gateways; we do not store card details)

1.2 Automatically Collected Information

When you use our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Location data (approximate, if allowed)
  • Pages visited and time spent on pages
  • Cookies and tracking identifiers

1.3 Information from Third Parties

We may receive information from:

  • Payment processors (transaction verification)
  • Delivery partners (shipping updates)
  • Analytics platforms (Google Analytics, Meta Pixel, etc.)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders
  • To provide customer support
  • To create and manage user accounts
  • To process payments securely
  • To send order confirmations, updates, and notifications
  • To improve website performance and user experience
  • To detect and prevent fraud or misuse
  • To comply with Bahraini legal and regulatory requirements

3. Sharing & Disclosure of Information

We do not sell or rent your personal information.

We may share your data only with trusted third parties necessary to operate our business:

3.1 Payment Gateways

For secure payment processing via:

  • BENEFIT
  • Visa / Mastercard payment processors
  • Other approved financial gateways

3.2 Shipping & Delivery Providers

To deliver your products or items purchased.

3.3 Hotel Partners / Event Organizers

If you book tickets or hotel services through our platform (future category).

3.4 Legal Requirements

We may disclose personal information if required:

  • By Bahraini law
  • To comply with a court order
  • To protect our rights, users, and company assets

3.5 Business Transfers

If Hello One Bahrain or Zoom Consultancy merges or sells assets, user data may be transferred securely as part of that transaction.

4. Data Protection & Security

We use advanced protective measures, including:

  • SSL encryption
  • Encrypted password storage
  • Secure servers
  • Restricted administrative access
  • Tokenized payment processing
  • Anti-fraud monitoring

Despite these measures, no online service is 100% secure, but we strive to maintain the highest level of protection.

5. Your Rights

You have the right to:

  • Request a copy of your personal data
  • Correct or update your information
  • Request deletion of your data (where legally allowed)
  • Opt out of marketing communications
  • Disable cookies in your browser settings

To exercise your rights, you may contact us using the details provided below.

6. Data Retention

We retain information only as long as needed for business and legal purposes:

  • Transaction and order history: 5 years (required by Bahrain law)
  • Account information: until deleted by the user
  • Marketing communication data: until you unsubscribe
  • Log and analytics data: typically 12–36 months

7. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality
  • Security
  • Analytics
  • Personalized content
  • Tracking performance
  • Marketing and advertising

You can disable cookies in your browser, but some website features may not work properly if cookies are disabled.

8. Children's Privacy

Our website is intended for users aged 13 and above.

We do not knowingly collect personal information from children under 13.

9. International Users

Although we operate from Bahrain, users may access our website globally. By using our website, you consent to data transfer according to Bahraini law.

10. Changes to This Privacy Policy

We may update this policy periodically.

The updated version will have a "Last Updated" date at the top.

Continued use of our website means you accept the revised policy.

11. Contact Us

For questions about this Privacy Policy or your personal data, please contact us: